Refund policy


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At BLACK AND SOL we strive to provide high-quality products and excellent customer service. Please read our return policy carefully to understand your rights and responsibilities.


Urgent Advice

At BLACK AND SOL, we urge you to review our size chart and measure carefully before purchasing. Accurate measurements enable us to provide the best fit. If you need assistance, our customer service team is here for you.

By offering precise size guides, we aim to reduce returns and promote sustainability. Your trust in our sizing supports our commitment to a greener future. Thank you for choosing BLACK AND SOL.


Returns & Exchanges

We get it, sometimes you order something that doesn't quite work out, and you want your money back. As long as an item is still in its original condition and packaging, you can return your items within our return policy. Please be aware that the shipping costs will not be covered by us. More about the costs below. For customers from Europe we offer a return portal. 

You can find the return portal here. Make sure your return is delivered to our return address within 14 days of receiving your order. Once we receive your returned item, we'll issue a full refund via the original payment method.

Please make sure that you send your return within 14 days of notifying us that you wish to return your order. If you have questions about the portal or can't use it, please contact us by sending an email to info@blackandsol.com.


Shipping - Returns

Once we receive your returned item, we will inspect it to ensure that it meets our return conditions. We will then process your refund to the original payment method without undue delay.

Shipping costs are non-refundable.
Since the package is your responsibility until it reaches us, we ask you to use a trackable shipping service.

Please use the return address provided by our customer service team. This helps us ensure that your return is processed correctly and without unnecessary delays. We recommend using a trackable shipping service, as the return remains your responsibility until it reaches us. If your return isn't received by us, contact the carrier first to find out what happened.


Refunds

Once we receive and inspect your return, we'll send you an email to confirm receipt. We'll also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to your original payment method within 14 days.


Rejected Returns


Your return may not be accepted if it doesn't meet our return policy. We won't accept a return if:

  • The item is a gift card.
  • The item is personalized.
  • The item(s) are not returned in their original condition.
  • If your item has a label, the label is also considered part of the original condition.
  • The item(s) are returned after the 14-day return period mentioned above.
  • The item(s) are damaged due to improper packaging during the return.

Late or Missing Refunds

If you haven't received your refund yet, first check your bank account and contact your credit card company, as it may take some time for the refund to be processed. If you still haven't received your refund, please contact your bank.

If you have completed these steps and still haven't received your refund, please contact us at info@blackandsol.com.


Feel free to reach out if you need further assistance or have any questions!


Thank you for your understanding and cooperation.

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