Terms of service
Please note: This address is for administrative purposes only and is not a visitor or pickup location.
TERMS OF SERVICE
GENERAL
These Terms of Service govern your use of the BLACK AND SOL website and your purchase of products through our online store.
The website is operated by BLACK AND SOL, registered in the Netherlands under Chamber of Commerce number 89139569, with VAT number NL004696368B26.
Throughout these Terms, the terms "we", "us", "our" and "BLACK AND SOL" refer to BLACK AND SOL. The terms "you" and "your" refer to the person using our website or purchasing products from us.
By accessing our website, placing an order or otherwise using our services, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
If you do not agree with these Terms of Service, please do not use our website or place an order.
SECTION 1 - ELIGIBILITY AND USE OF THE WEBSITE
You may use our website only for lawful purposes and in accordance with these Terms of Service.
You must not use our website or products for any unlawful, fraudulent or unauthorized purpose, or in any way that violates applicable laws or regulations.
You must not attempt to interfere with the operation or security of our website, introduce malicious software, or gain unauthorized access to our systems or those of our service providers.
SECTION 2 - ORDERS AND CONTRACT FORMATION
Product information, descriptions, images and prices displayed on our website are intended to provide accurate information about our products.
When you place an order, you are making an offer to purchase the products selected by you. Your order is accepted when we confirm the order and, where applicable, receive payment.
We reserve the right to refuse or cancel an order in reasonable circumstances, including where a product is unavailable, there is an obvious pricing or product description error, suspected fraud or unauthorized activity, or where we are unable to fulfill the order.
If we cancel an order after payment has been received, we will refund the amount paid for the canceled order.
SECTION 3 - PRODUCTS AND AVAILABILITY
We make reasonable efforts to display our products, colors, sizes and images as accurately as possible. However, the appearance of colors may vary depending on your device or screen.
Product availability may change without notice. We reserve the right to discontinue products or modify product specifications, provided that this does not affect orders that have already been accepted unless permitted by applicable law.
We do not guarantee that every product shown on our website will always be available.
SECTION 4 - PRICES AND PAYMENT
All prices displayed on our website are shown in the currency stated at checkout. Unless otherwise indicated, prices include applicable VAT for orders where VAT is legally required to be charged.
Shipping costs and any other applicable charges will be shown during the checkout process before you complete your purchase.
We offer various payment methods, which may include credit and debit cards, Shop Pay, Apple Pay, Google Pay, iDEAL, Bancontact, Klarna and other payment methods made available at checkout.
Payments are processed through third-party payment providers. We do not store your full payment card details.
Prices may change at any time. A price change will not affect an order that has already been accepted by us.
SECTION 5 - SHIPPING AND DELIVERY
We ship orders to the countries and locations made available during checkout.
Estimated delivery times are provided for guidance only and may vary depending on the destination, shipping method, carrier delays, customs procedures and other circumstances outside our reasonable control.
Once your order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control. We are not responsible for delays caused by the carrier, customs authorities or other third parties, except where required by applicable law.
For international orders, you may be responsible for import duties, customs charges, taxes or other fees imposed by the destination country where applicable. These charges are generally not included in the purchase price unless explicitly stated otherwise.
SECTION 6 - RETURNS AND RIGHT OF WITHDRAWAL
If you are a consumer in the European Union or another jurisdiction that provides a statutory right of withdrawal, you may have the right to cancel your purchase within 14 days without giving a reason, subject to applicable legal exceptions.
The withdrawal period generally starts on the day you, or a person designated by you other than the carrier, receives the product.
To exercise your right of withdrawal, you must inform us of your decision within the applicable withdrawal period. You may contact us at info@blackandsol.com.
After exercising your right of withdrawal, you must return the product within the applicable statutory period. Unless otherwise required by law, you are responsible for the direct cost of returning the product.
Products must be returned in accordance with the applicable return conditions described in our Return Policy.
Certain products may be excluded from the right of withdrawal where permitted by law, including products that are made according to the customer's specifications or clearly personalized.
For full details, please see our Return Policy.
SECTION 7 - LEGAL GUARANTEE AND PRODUCT CONFORMITY
Nothing in these Terms of Service limits or excludes any mandatory consumer rights that apply under applicable law.
If you are a consumer in the European Union, you are entitled to the statutory legal guarantee that products must conform to the contract and meet the requirements imposed by applicable consumer protection law.
If you receive a product that is defective, damaged or does not conform to your order, please contact us as soon as reasonably possible at info@blackandsol.com. We will assess the issue and provide an appropriate remedy in accordance with applicable law.
SECTION 8 - ACCOUNT INFORMATION
If you create an account with us, you are responsible for providing accurate and current information and for keeping your account credentials secure.
You must notify us if you believe that your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts where reasonably necessary to protect our website, business, customers or service providers, or where an account is used in violation of these Terms of Service.
SECTION 9 - INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, logos, graphics, images, photographs, designs, product names, trademarks and other materials, is owned by or licensed to BLACK AND SOL unless otherwise stated.
You may not reproduce, copy, distribute, modify, publish, sell or otherwise exploit any part of our website or its content without our prior written permission, except where permitted by applicable law.
SECTION 10 - USER CONTENT, REVIEWS AND FEEDBACK
If you submit reviews, comments, photographs, suggestions or other content to us, you remain responsible for the content you submit.
By submitting content, you confirm that you have the necessary rights to provide that content and that it does not infringe the rights of any third party or violate applicable law.
You grant BLACK AND SOL a non-exclusive, royalty-free license to use, reproduce and display submitted content for purposes related to operating, promoting and improving our business, subject to applicable law.
We may remove or refuse to publish content that is unlawful, misleading, offensive, defamatory, abusive or otherwise inappropriate.
SECTION 11 - THIRD-PARTY SERVICES AND LINKS
Our website may use or provide access to services operated by third parties, including payment providers, shipping providers, analytics services, hosting providers and other service providers.
Third-party services may be subject to their own terms and privacy policies. We are not responsible for the independent policies or practices of third parties except where required by applicable law.
Our website may contain links to third-party websites. These links are provided for convenience and do not mean that we endorse or control those websites.
SECTION 12 - PROHIBITED USES
You may not use our website or services:
- For any unlawful or fraudulent purpose.
- To violate applicable laws or regulations.
- To infringe our intellectual property rights or the rights of others.
- To upload or transmit viruses, malware or other harmful code.
- To attempt to gain unauthorized access to our systems or services.
- To collect personal information from other users without authorization.
- To interfere with the security or operation of our website.
- To use automated systems to scrape, copy or extract website content without our permission.
SECTION 13 - DISCLAIMER
We make reasonable efforts to ensure that our website and information are accurate and available. However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from harmful components.
Information on our website is provided for general informational purposes and may occasionally contain errors or omissions. We reserve the right to correct errors and update information where necessary.
Nothing in these Terms of Service excludes or limits any warranty, guarantee, consumer right or liability that cannot legally be excluded or limited under applicable law.
SECTION 14 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, BLACK AND SOL shall not be liable for indirect or consequential losses arising from the use of our website or services.
This does not limit liability where such limitation is prohibited by applicable law, including liability for fraud, intentional misconduct, gross negligence where applicable, or mandatory consumer rights.
Nothing in these Terms affects your statutory rights as a consumer.
SECTION 15 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to compensate BLACK AND SOL for reasonable losses, claims or costs arising directly from your unlawful use of our website, your violation of these Terms of Service, or your infringement of the rights of a third party.
This section does not apply to the extent that applicable consumer protection law prevents such an obligation.
SECTION 16 - SEVERABILITY
If any provision of these Terms of Service is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in full force and effect.
The invalid or unenforceable provision will be interpreted or replaced to the extent necessary to achieve its intended purpose while complying with applicable law.
SECTION 17 - TERMINATION
We may restrict or terminate access to our website or services where reasonably necessary, including in cases of misuse, fraud, security risks or violation of these Terms of Service.
Any rights and obligations that by their nature should continue after termination will remain in effect.
SECTION 18 - ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Return Policy and other policies expressly referred to on our website, form the agreement governing your use of our website and services.
If there is a conflict between these Terms and mandatory consumer protection law, the mandatory legal provisions will prevail.
SECTION 19 - GOVERNING LAW
These Terms of Service are governed by the laws of the Netherlands, without prejudice to any mandatory consumer protection rights that apply to you under the laws of the country in which you reside.
If you are a consumer residing in the European Union, you retain any mandatory rights and protections granted to you by applicable consumer protection law.
SECTION 20 - CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, services or applicable legal requirements.
The most current version will always be made available on this page. Changes will apply from the date they are published, unless otherwise required by law.
Your continued use of our website after changes have been published constitutes acceptance of the updated Terms to the extent permitted by law.
SECTION 21 - COMPLAINTS AND DISPUTES
If you have a complaint about an order, product or service, please contact us first at info@blackandsol.com. We will make reasonable efforts to resolve your complaint.
Nothing in these Terms prevents you from exercising any statutory right to submit a complaint to a competent consumer protection authority or to use any other dispute resolution mechanism available under applicable law.
SECTION 22 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at info@blackandsol.com.
Please note: This address is for administrative purposes only and is not a visitor or pickup location.
COMPANY INFORMATION
Company name: BLACK AND SOL
E-mail: info@blackandsol.com
Phone: +31616076760
Chamber of Commerce number: 89139569
VAT number: NL004696368B26
Company name: BLACK AND SOL
E-mail: info@blackandsol.com
Phone: +31616076760
Chamber of Commerce number: 89139569
VAT number: NL004696368B26